A mission to create
The speaker Carsten K. Rath is also a manager of grand hotels and an author. As a keynote speaker he speaks passionately about his topics of leadership and service excellence. But above all he is a staunch believer in service and quality. Even all those years ago when this blond Rhinelander was hoping to become a professional tennis player. A calamitous injury and some promising acquaintances later he then discovered his love of grand hotels. Today he is Managing Partner of his own hotel brand, namely Kameha Grand Hotels & Resorts. For the TV channel n-tv he is ‘Germany’s service expert’. He gives a wide range of companies inspiration for service and leadership excellence in his role as keynote speaker. He also manages the company RichtigRichtig.com together with Sabine Hübner – a management consultancy for customer enthusiasm. And beyond all this he also writes books that are just as full of stories as his life has been. Get inspired!
Sabine Hübner and Carsten K. Rath established RichtigRichtig.com – management consultancy for customer enthusiasm. This management consultancy firm with a focus on leadership and service excellence works with companies in all sectors and of all sizes both in Germany and abroad. Its promise is to close the gap between company claims and customer reality.
The flagship: Kameha Grand Zürich
As the new flagship of Kameha Grand Hotels & Resorts the Kameha Grand Zürich unites Carsten K. Rath’s unique service philosophy and revolutionary ideas that even frequent travellers have never seen anywhere else. The opulent design concept is by the design icon Marcel Wanders. The Swiss Economic Forum, FIFA and the management team of Deutsche Bank were all guests in only the first few weeks. The hotel was immediately voted among the 10 best hotels in Switzerland and presented with the Newcomer Award for 2015. Its fine dining restaurant Yu Nijyo was awarded a star by the 2016 Michelin Guide and 15 points by Gault&Millau.
Stepping into the spotlight: Keynote speaker in international demand
Carsten K. Rath brings his passion for leadership and service excellence onto the stage as a keynote speaker – at company events, speaker conventions and conferences in Germany and abroad. Besides his experience and know-how he is also held in high esteem by his audiences for the stories of his eventful career – and for his honest, humorous and implementation-oriented speaking style.
His own brand: Kameha Grand Hotels & Resorts
Carsten K. Rath took his step into autonomy with Kameha Grand Hotels & Resorts. He laid the cornerstone for the success of the brand with the Kameha Suite in Frankfurt am Main, an impressive business and lifestyle destinations. The Kameha Grand Bonn also caused quite a furore with its innovative design and service concept and the motto: LIFE IS GRAND.
His career: global merits as a Grand Hotelier
Carsten K. Rath opened and managed numerous grand hotels for leading global brands in the following years. The highlights include the glamorous Ritz-Carlton in Naples/Florida, the historical Kempinski Taschenbergpalais in Dresden, the exclusive Grande Roche in Paarl/South Africa, the enormous Kempinski Hotel Beijing Lufthansa Center and the legendary Hotel Adlon in Berlin.
The wide world: From Gravenbruch to Africa
Carsten K. Rath sought to explore the world, make a name for himself in the world of grand hotels – and avoid national service. His first job as a receptionist at the Kempinski Frankfurt Gravenbruch was followed by a position in Cape Town, where he quickly rose from receptionist to hotel manager.
The beginnings: Apprenticeship in the Black Forest
Carsten K. Rath completed his apprenticeship in the catering trade in polyester trousers and a folklore waistcoat as a terrace waiter at a family-owned hotel in the Black Forest. He learned how to gut a trout and how cordial service does not work. But his ambition was aroused.