How customer enthusiasm


“The customer is king” – many companies lay claim to this motto. But a smart slogan doesn’t do the job. How can a company really stand out from its competitors and make sure that the customer keeps coming back and the best employees stay?

„Carsten K. Rath and Sabine Hübner inspire, motivate and enthuse. After the lecture at our premises it was easy to see how a jolt went through the ranks of employees and how everyone was infected by this enthusiasm-creating presentation.“

Marten Schwass, Direktor Taschenbergpalais Kempinski Dresden


The duo Hübner & Rath has created a method for companies in all sectors with the RichtigRichtig system. It’s not about people who think big, differently, laterally or deeply but rather about successful companies and their special management culture. It is about uncompromising passion for people, customers, employees and partners in equal parts. In short: it is about a system for customer enthusiasm.

In their thrilling and profound presentation Sabine Hübner and Carsten K. Rath convey the 10 leadership modules that lead to customer enthusiasm for a company when combined correctly. Using concise examples – practice-oriented, well-reasoned and implementable. The audience profits from the range of experiences in two lives and learns the secrets of real customer enthusiasm through exciting strategies for implementation.


welearning Breakout session: welearning applied directly. The participants carry out welearning modules themselves in small groups and discover how easy and convincing this future-oriented learning concept really is.

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