Service. Equals. Sales.
How customers become fans for life.
Customer service is the new sales strategy. This lecture provides strategies and specific action plans to build loyalty among your company`s customers in the long term and turn them into multipliers.
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Lecture content
Better products and even lover prices alone won`t lead to permanent customer loyalty. Whoever wins customers merely based on the price will again lose them the same way; the price. “Digital” alone is also no guarantee of success. The customer-oriented approach works differently today. Customer service is the new sales strategy. In this lecture, Carsten K. Rath shows how customer loyalty works.
- Visionary, market-oriented, surprising!
- A company`s success now depends on the “how” and no longer on the “what”. Since products and services are becoming more and more similar, the best sales strategy lies in focusing on how we can meet the needs of our customers – on and offline.
- Sterile target group thinking is over. Today, customers want personalised attention. Service is the USP that really counts, and attitude, the cornerstone of customer loyalty.
- Only this personalised service which goes above and beyond and, more importantly, is provided by friendly staff members will ensure that customers become fans for life – and infect others with their enthusiasm.
Target audience
Lecture on customer loyalty, employees & executives in sales and distribution – focus on increasing sales / customer orientation
Result
Benefits for the participants:
Specific (including digital) action plans, tips and techniques for the most important customer magnet: Service Excellence.
Benefits for the organisers:
Carsten K. Rath shows you how to increase your sales by inspiring customers with a personalised service tailored to your customrs´needs.
Download Handout Sign up for the lecture now
Other Service Lecture:
- EVERYTHING. IS. SERVICE.
And without service, everything is nothing. - THE SECRET OF CUSTOMER ENTHUSIASM:
(Digital) Service Excellence is an attitude - SERVICE IS THE FUTURE
Customer enthusiasm in the digital age