The secret of customer enthusiasm:
(Digital) service excellence is an attitude.
The difference between customer enthusiasm and customer dissatisfaction depends on the behaviour of your employees. This lecture will turn executives and employees into customer satisfaction experts.
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Lecture content
Customer service ist more important than ever in the digital age. Once everyone is digital, the relationship with the customer is the greatest opportunity to distinguish oneself from the competition. Thus, the employees that deal with your customers carry a great responsibility for the future: Their attitude determines your company`s public reputation. At the same time, the principle of customer inspiration is undergoing a radical change through the course of digitalisation. The demand on the relationship increases. Digital customers are always up to spped on their favourite brand`s latest developments.
- Customer-oriented, practical, empathic!
- Learn the 5-second rule: cordiality, attention and care at every meeting.
- Service is always personal! Customer enthusiasm needs inspiring service-oriented professionals.
- Because maintaining relationships, person to person, has the greatest influence on brand value. Your customers talk about your company. You decide how!
Target audience
Employees and executives of all levels
Focus: implementation.
Result
Benefits for the participants:
Innovative service ideas, tips and inspiration to inspire and retain your customers in this digital age.
Benefits for the organisers:
Carsten K. Rath lets you in on the secrets of customer inspiration in the digital age.
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How customers become fans for life - SERVICE IS THE FUTURE
Customer enthusiasm in the digital age