Carsten K. Rath, Keynote-Speaker Leadership & Service Excellence

PRESENTATIONS:
SERVICE & LEADERSHIP EXCELLENCE

Carsten K. Rath knows all about the balancing act that today’s management needs to perform: the only thing that counts for long-term success is customer enthusiasm. But this is greatly dependent on employee enthusiasm. That is why contemporary leadership cannot be limited to indicators and benchmarks. It follows definitive figures that cannot be expressed in figures: freedom, trust, clarity, appreciation and consistency.

Carsten K. Rath unites service excellence and leadership excellence in a single philosophy. Doing everything to perfect the quality of customer encounters and thus to increase the success of the company. Ultimately the only question management must ask is: how does this benefit the customer? A remarkable company cannot be managed in an unremarkable way.

IN GOOD
COMPANY

THE LIST BELOW IS A SELECTION OF THE COMPANIES WHERE CARSTEN K. RATH HAS COOPERATED SUCCESSFULLY.

Books

by Carsten K. Rath

55 Reasons for You to Open a Grand Hotel

55 Reasons for You to Open a Grand Hotel

What you always wanted to know about grand hotels
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Das beste Anderssein ist Bessersein

The best way to be different is to be better

Wie Kundenbegeisterung gelingt (2. Auflage)
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