Carsten K. Rath knows all about the balancing act that today’s management needs to perform: the only thing that counts for long-term success is customer enthusiasm. But this is greatly dependent on employee enthusiasm. That is why contemporary leadership cannot be limited to indicators and benchmarks. It follows definitive figures that cannot be expressed in figures: freedom, trust, clarity, appreciation and consistency.
Carsten K. Rath unites service excellence and leadership excellence in a single philosophy. Doing everything to perfect the quality of customer encounters and thus to increase the success of the company. Ultimately the only question management must ask is: how does this benefit the customer? A remarkable company cannot be managed in an unremarkable way.